Q: The same great features of LiveNurse, now with access to certified doctors and prescriptions to common medications called into a pharmacy of your choice. Basic Health and Safety Packages start at $19.99 per month. Q: The Personal Emergency Profile provides an additional level of protection to 5Star customers. You may sign in on your Lively Flip for basic, non-personalized questions, sign into your Amazon account for some personalization, or sign into Amazon and the Lively skill to use your voice to ask questions related to your Lively Flip. This is a feature that can be turned on and off. The battery provides up to 4 hours of continuous talk time before needing to be recharged, depending upon how much you use your Jitterbug and the cellular radio signal in your area. Does the Lively Wearable require a monthly service plan? Q: There is no automated transfer of data when contacting a 9-1-1 operator in a critical situation. What is Fall Detection and how does it work? It’s convenient, available anytime and there are no additional charges. To-Do Hard reset Greatcall Jitterbug Smart Phone follow these steps: (by using Menu) Before you start you need to back up your data. The Jitterbug5 only weighs 3.76 ounces, or about the weight of a deck of cards. New customers can purchase the Splash online at www.greatcall.com, calling GreatCall at 1-800-650-5921, or by visiting a select retailer (see Store Locator for the Retailer closest to you). Register online at MyGreatCall.com, our secure, password-protected website. You can update your credit card information by logging onto your MyGreatCall.com account or. A Link User can be designated as a Link for multiple 5Star subscribers. Q: Contact 5Star Account Support at 1-800-463-5412 to have a test call sent to your device. Alert messages are provided by approved emergency agencies and delivered via the Federal Emergency Management Agency (FEMA). Yes, there are three ways to view the Link App. If you have any questions about your bill, please call our Customer Service representatives at 1-800-733-6632 or email us at customerservice@greatcall.com. 4.5 out of 5 stars 261. How can I increase and decrease the volume on my Jitterbug Smart2? Does the Jitterbug Smart2 have Speed Dial? What is the maximum number of photos the Jitterbug Flip can store, send or receive? The Touch3 has a large bright LCD color screen with large font. Bluetooth is off by default. Recommended compatible headsets can be found on greatcall.com. Does the Touch3 support CMAS? These are some common tools used to work on this device. The Jitterbug Smart has a 5.5” (720 x 1280 pixels) color display. In order to continue providing innovative and easy-to-use products and services for active aging, GreatCall has invested in system upgrades that improve our support for new product features, but unfortunately will not allow a new activation of your Jitterbug5. Q: Can I access the Lively Wearable app through a computer? Q: Calling 5Star. What makes the Lively Flip so easy to use? Does the Lively Mobile come with a warranty? The Personal Profile provides an additional level of protection to 5Star customers. So, between my Jitterbug Smart2 ($149.99), my unlimited plan ($40), my health and safety package ($34.99), and my activation fee ($35), I was looking at a grand total of $259.98 in startup costs with a $74.99 recurring monthly bill. Please contact GreatCall’s Customer Service to address this issue. GreatCall is SAS 70 Type II audited, and trained to handle a customer’s personal and health related data when delivering 5Star service. This material meets ISO 10993-10:2010 testing requirements with no signs of skin irritation. If I’m using my Jitterbug Touch 2 on a Wi-Fi connection, are there data charges? When I contact 5Star, are there privacy measures in place to ensure my data and call is secure? Q: Automatic Payment: Visit www.greatcall.com/support for automatic monthly payment from checking or savings form and instructions. The simple smartphone with a new simplified menu. The Touch features intuitive navigation organized as a list, large LCD color screen, large text, a touch sensitive screen, and an easy to use keyboard option*. Q: If I have the Device Replacement Option on my 5Star or Lively device, how much does it cost to replace my device? How do I use the new 5Star button found on the Jitterbug5? Number Pooling Q: You should use the photo sharing feature to upload photos to Facebook, Picasa, or Shutterfly if you wish to store photos beyond the phone’s capacity. Click on the, The easiest way is to click the “back” button on your browser window to return to the 5Star Overview page. No, it will enter a charging state. As of now, it must only be worn on the neck to have fall detection work properly. This graphic notice means that you are leaving the GreatCall website and are going to a non-GreatCall website. How much memory does the Touch3 have? Does the Jitterbug Smart2 support CMAS (Commercial Mobile Alert System)? Alerts involving imminent threats to life or property issued by the National Weather Service or other authorized emergency management agency. To Whom it May Concern On July 20th I call the Great Call Customer Service line and spoke to one of your representatives about a serious problem I was having with my Jitterbug Smart Phone 2. No, similar to the r100, the Jitterbug Touch/ Touch 2/ Touch3 cannot be updated (2-way sync) from MyGreatCall.com. What features does the Jitterbug J offer for those who have difficulty hearing? GreatCall systems and data are fully secured. Click on the “Options...” item in the menu - a new window opens, In the “Cookies” section make sure that “Accept cookies from sites” is checked. Why can I no longer activate my new 5Star device? Why can I no longer activate my new GreatCall Splash? How frequently does the battery have to be replaced? How do I use the new 5Star button found on the Jitterbug Flip? For additional support, please visit the Jitterbug Smart Troubleshooting page. Can you download saved photos to your computer via USB connection? What am I charged if I use more data than my monthly service plan provides? Unlimited Personal Operator access is available with purchase of a Lively Ultimate Health & Safety Package. There are no long distance (or roaming) charges for any calls made to Canada. Why does MyGreatCall phonebook appear empty? What kind of additional charges will appear on my billing statement? Q: How long does the battery last after being fully charged? Model number A622GL. Why is a MyGreatCall.com account needed? Log into your MyGreatCall.com account and launch the GreatCall Link web app by clicking the Start Link button found in the lower left-hand corner of the 5Star overview page. Please clean your device after applying lotion, sunscreen or bug repellant using a mild soap and warm water. Which Bluetooth headset is recommended for the Jitterbug Touch 2? What is the difference between a Link user (locator) and the 5Star subscriber (primary login) account? $12.98 $ 12. Q: When removing the Lively Wearable from your neck, place down gently. If determined necessary by the nurse, a callback from a doctor will be arranged to further assist within 30 minutes. When you purchase a Lively Health & Safety Package, a simple press of the button will count down for 6 seconds then connect you to a highly-trained Urgent Response Agent. Touch3 – Yes. What are the dimensions and weight of the Lively Flip? With this integrated approach, 5Star Agents have all the necessary tools to provide effective response and delivery on every call. Q: New and existing GreatCall customers may add the service at any time. Are tutorial videos available to help me use my Jitterbug Touch3 phone? Does the Jitterbug Touch have features for those that are hearing impaired? What does it mean when I receive a notification on my Touch3 that a software update is available to download or install? Yes, the Jitterbug Smart2 will display alert messages. Alert messages are provided by approved emergency agencies and delivered via the Federal Emergency Management Agency (FEMA). How much does it cost to add the Handset Replacement Option to each phone on my account? Q: Q: Get it as soon as Thu, Feb 25. Yes, the device is water resistant to IPX7 specifications, which means you can submerge the Lively Wearable in 3.3ft of water for up to 30 minutes. Q: What is the size and weight of the Jitterbug Touch? Fall Detection is not available on the first-generation The 5Star device. Replacement is “like-for-like”, same model and color. What if I am not a 5Star Service subscriber and I press the “5*” button on the Jitterbug Flip? When closed, the Jitterbug Plus is 3.86" long by 2" wide by .77”, defining its sleek, modern design. You will be able to use your GreatCall phone, with your existing number, once the transfer process is complete. Q: Q: If you place your order over the phone with our Customer Support Team, we can preset up to 3 of the numbers you call most often in your Phone Book so your Jitterbug Plus is ready to use when it arrives. Potential information stored in the profile includes: Customers can provide as much or as little data as they choose to share. Q: Yes. Q: 5Star Agents may provide emergency services or 9-1-1 operators with information found in your Personal Profile, such as medications, allergies and personal contact numbers. When I replace the battery, will the Lively Wearable2 lose all data and will I have to start all over? Hit “F5” on keyboard to refresh the web page, or click on “Refresh” icon. Will Fall Detection affect the battery life of my device? How does the Lively Wearable2 work? Friendly customer care advisors are also available from 5am – 10pm (PST), 7 days a week. Is the Jitterbug Smart hearing aid compatible? New customers will have the option of selecting the Ultimate Health & Safety Package during device activation. Q: Yes, the Jitterbug Plus can store up to approximately 300 photos, depending on the file sizes. What are the camera and video resolution capabilities? Can I make international calls and texts with my GreatCall phone? What operating system does the Jitterbug Smart have? From the home screen, tap All Apps > Settings > Call > Select Hearing Aids, to turn on hearing aid compatibility. Linking to a non-GreatCall site does not constitute an endorsement by GreatCall or any of its employees In the event you decide to return your Jitterbug, simply follow the steps below to obtain your refund, regardless of where you purchased your GreatCall phone. Why is there a discrepancy? Fall Detection enabled,” during power up to ensure your Fall Detection service is working. Help & support Jitterbug Cell Phone owners by providing helpful answers, troubleshooting tips & repair advice. Their plans are expensive! If you do not have an email address you will not be able to access MyGreatCall.com, nor set up a Google account, which is necessary for many of the on-phone mobile applications. You may use your phone in select international destinations while roaming on a participating carrier’s network. How much storage does the Jitterbug Smart2 have? Best Products. Does the Touch3 offer Enhanced 911 support? It saves photos in JPG format. How does the Urgent Care service work? The wristband is odorless and non-toxic. There is a 60-day waiting period based on the date of your enrollment in the Handset Replacement program. All images are reduced in size and converted to a JPG file before received by the phone. GreatCall also offers a hands-free Bluetooth headset for talking safely when in the car. My phone is … the GreatCall website; however, the external website is subject to change beyond GreatCall's control. In certain states, all telecommunications providers are required to pay into these funds, and their contributions may be recovered from customers. The Setup Wizard built into your phone will help guide you through this process. To insure proper processing, remember to include the payment slip from your bill or write down your GreatCall account number on your check when mailing in a payment. Q: GreatCall systems and data are fully secured. It's easy to manage your Phone Book yourself or have someone you trust do it for you. A manager did call me back about 20 minutes later. If I use Alexa does it cost additional money? What operating system does the Touch3 have? Q: Q: Q: You may set a universal ring tone that will sound to indicate an incoming call. Q: 95. The GreatCall Splash has Health and Safety Packages starting at $24.99 per month for unlimited 5Star Service. What makes the Jitterbug Touch so easy to use? The Jitterbug Touch3 uses a 1500mAh Lithium ion (3.8v) battery. Yes. Why should I fill it out? How many phone numbers can I store on my Jitterbug Plus phone? Yes. I don't have a smartphone, will I still be able to use the Lively Wearable2? Updates to your Phone Book online at The application says I do not have a valid subscription. The Jitterbug Touch3 has a 4” (800x480 pixels) color display. If I am allergic to silicone, can I wear the wristband? Do GreatCall phones offer GPS tracking? Q: The Jitterbug Smart2 is also hearing aid compatible, with a M4/T4 rating. While an invitation is pending, it will list under the “Invitations” section at the bottom of the screen. What is the size and weight of the Touch3? No, your smartphone will need to have a minutes, data and text plan in order to work with the Lively Wearable and Lively app. Yes, the Jitterbug5 has a large, bright color screen with large, legible on-screen font (up to 20 point size). If your device detects a fall, a notification will appear on your smartphone and a voice prompt will play saying "Fall detected. What makes the Jitterbug Touch so easy to use? The representative will then transfer your call to a Registered Nurse in your state. Q: Yes, you may tag a contact as a favorite to quickly find your most frequently dialed people. Q: Yes, you can lock the volume level. If your Jitterbug J is already activated and you are an existing customer, your device and the services you receive will not be impacted. Q: How does Fall Detection work? Find Backup & Reset. How do I reconnect the Lively Wearable device to the Lively Wearable app after replacing the battery? At GreatCall, we’ve made it easy for you to ® stay connected to friends and family with the simplicity of the Jitterbug, our 24-hour service professionals, and our innovative Apps designed to keep … If you are interested in this feature and are an existing The 5Star customer, consider upgrading to the Lively Mobile or Wearable urgent response device. It will enter a charging state. If I’m using my Jitterbug Smart2 on a Wi-Fi connection, are there data charges? Q: The Lively Mobile Plus is waterproof which means you can safely use the Lively Mobile Plus in the shower. Q: Yes. Q: Q: HRO is a no questions asked phone replacement program. Q: If your GreatCall Splash is already activated and you are an existing customer, your device and the services you receive will not be impacted. The sound is not loud enough for people with hearing problems and you can only use this phone with GreatCall service. Q: 5Star is NOT a substitute for 9-1-1. Q: Q: Does the Jitterbug Smart2 have features for those that are visually impaired? Accessibility, Why does my screen stay dark when I get a call I can't answer it, Looking for screen and digitizer for Jitterbug Smart, Alcatel Jitterbug Smart Review on Phone Rate, Greatcall Alcatel Jitterbug Smart Homepage, Model Number(found under back cover): A622GL. The Lively Flip's 16GB of storage allows you to store 1000+ Contacts. At locations where the GPS fix is weak there can be certain situations where the 5Star user appears to have left a zone temporarily despite remaining stationary. Do I have to restart my phone/device? Access to a Health Information Library with hundreds of pre-recorded messages on general health topics. NOTE: GreatCall does not provide technical support and cannot guarantee compatibility of any accessory not sold directly by Greatcall. It will also grant you access to the Google Play Store, which allow you to download apps and update your existing apps. Where is the button to call 5Star? Q: How do I get more minutes for my GreatCall phone? Does the Lively Flip offer Enhanced 9-1-1 support? Q: If the phone was purchased from a retail location, it must be returned to that location and is subject to the stores’ return policy. It is an alternative to insurance. The Lively Wearable is a mobile medical alert device that works with your iPhone or Android smartphone through the free Lively Wearable app. What if I do not have a Lively Health & Safety Package and I press the Urgent Response button on the Lively Flip? The Lively Mobile has Health and Safety Packages starting at $24.99 per month for unlimited 5Star Service. They meet SAR (specific absorption rate) standards set by the United States Federal Communications Commission. IPX7 certification ensures users are able to take their device wherever they need – even in the shower. FONEMED is a healthcare company that has provided medical advice to millions of callers since being formed in 1996. Q: What makes the Jitterbug5 so easy to use? How does GreatCall keep my personal information safe? How do you communicate with 5Star Agents and/or 9-1-1 operators/emergency services with The 5Star device? Alexa is designed to protect your privacy. Can I take the device into the water? Wait on the line for the 5Star Agent to answer and let the agent know you are “testing the service.” If you hang up beforehand, they’ll treat the call as a potential emergency. Does the Jitterbug Flip have features for those that are visually impaired? Q: When worn on the lanyard and you have selected an Ultimate Health and Safety package, if a fall is detected, it will automatically call for help using your smartphone. What makes the Jitterbug5 so easy to use? Yes. Also, the Jitterbug5 is capable of Voice Dial, which allows you to call any number in your Phone Book by speaking the name aloud. Please see the. What if I have a Share Plan or multiple phones on my account? Why should I fill it out? If this fix is successful, the device then sends location and device information to our systems to report to Link Users. Anytime you feel anxious, threatened, in possible danger, or just not sure, you should feel free to call 5Star for assistance. They claim they bill a … Press the button to be connected with a 5Star Agent. Q: Can I get Fall Detection for my original 5Star device? What level of waterproof rating has it received? Is the Jitterbug Smart2 Bluetooth compatible? Q: Q: Q: Does The 5Star device come with a warranty? Please note: If you feel the need to press the Call Button to make a test call, please remain on the line with the agent – do not hang up. If you don’t have a Gmail account, we highly recommend setting one up. You can press the Call Button on your Splash or Lively Mobile device in any uncertain or unsafe situation to speak to a 5Star Medical Alert Agent through your device. Please see the user guide for complete instructions. Do GreatCall products meet governing standards for mobile devices? On the other hand, the CSR’s do try to "upsell" you on additional services whenever you call. Q: Q: Do I have to restart my phone/device? How do I reconnect the Lively Wearable device to the Lively Wearable app after replacing the battery? Q: If your product fails within the first year and you think it may be due to a manufacturing defect, please contact Customer Service for assistance. How many ringers are available on the Jitterbug Plus? Does the Jitterbug J have features for people who are visually impaired? Or browsing the internet easy a call if it was in error still eligible for transfer 5.0... Application may be necessary to restart the device is worn on the Jitterbug 2! 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