After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6 . For international customers, return postage is the responsibility of the recipient. Returns. You can view your order history by going to the My Account page and by clicking on History. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. Tip for consumers:NO REFUNDS! They do not have number to call. In comparison to all other apparel the brand offers, Lucy In the Skys dresses department is definitely the big boss. I paid an extra $30 for fast shipping even though I ordered a month in advance. I would never recommend purchasing from this company unless you don't care if you ever get the item. Thanks for your feedback. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. -Kate. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. . You can contact Lucy in the Sky at shop@lucyinthesky.email. Sizes depend on the fabric and the stretch, so its recommended to size up if youre in-between sizes. Complaint Type: Problems with Product/Service. They have no customer service phone line. No further information is required on your end, the return label has all your information. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We may also share information with companies assisting in fraud protection or investigation. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. One swimsuit were loving is the Lyrica Racer Back Bikini Set in Orange Strawberry! Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. This is the only time I ever have ordered something online when the seller would only give store credit. Tip for consumers:Cannot get a refund, only store credit. So thankful for the quick and informative service from Daniella. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. You can email us at resolution@lucyinthesky.email! I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. 7,129 posts. All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. Some customers say their items were good quality, while others say the materials used are super cheap-feeling and thin. Lucy in the Sky was founded in the Los Angeles area and has stayed central there since. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. Incredibly scammy and misleading. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. Greater Los Angeles Area Companies With More Than 10 Employees (Top 10K) 9,930 Number of Organizations $227.4B Total Funding Amount 14,607 Number of Investors . Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. So lucyinthesky.com is an online clothing/accessories store with a lot of going-out type clothes. LucyInTheSky headquarters 747 E 10th Street. The CEO of Lucy In the Sky is Nikita Yatskanich. All swimsuits are under $70, and thats including the top and the bottom! Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? I had an issue with my dress being see through and needed a replacement soon for an event. There is no phone number and the chat has been disabled. Thanks for your feedback. Ordered 1 month ago. She gotta keep pulling it down to make sure everything stays covered. You will receive your tracking number once your style/s have been shipped. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. They have u order from them and never ship after 30 days. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago If i order now when i will receive it? For international orders, any taxes or customs fees are the responsibility of the recipient. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. Customer Service: 2 stars. Though Lucy In the Sky has a great collection of dresses and other fun clothing items, the company misses the mark when it comes to quality, customer service, and shipping. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. We would suggest to double check your card details. I was going to make this one of my new go to stores but not anymore! Takes forever to ship and zero response from Customer Service. Contact us We're here to help and answer any inquiries/questions you might have. Please email us at resolution@lucyinthesky.email so we can assist you sooner. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. BUT, you can't get a refund if you return something, only store credit. DO YOU SHIP INTERNATIONALLY? You should check this page from time to time to ensure that you are happy with any changes. How can we help? My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. I wear a size 12, and the size 12 they shipped me barely fit over one leg. Please email us at resolution@lucyinthesky.email so we can look into this for you. Please click here to contact our Customer Service team. it was my first time ordering from Lucy in the sky. -Kate. I ordered my dress september 13 it's now october 1. is it supposed to take this long? Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. My Los Angeles Apparel Review Are They Worth It? Hi Mandy, Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. -Kate. Thanks for your feedback. Please email us at resolution@lucyinthesky.email so we can assist you sooner. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. This company is a fraud, will never order from here again. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Date of experience: October 12, 2022. All orders are subject to availability and confirmation of the order price. All international orders are shipped with DHL International Packet Plus. Why just give your money to a site without the opportunity to try and return an item? This document governs your relationship with www.lucyinthesky.com (Website). Then, the item never ships. Will not refund my money and will only offer a store credit. Hi Lily, Chat is only option and that takes hours to even get a chat representative. Lucy in the Sky ranks 92nd among Women's Clothing sites. Needed it for Feb 25th. My Skims Reviews: Is Kims Shapewear Worth It. Glad that our Customer Service was able to help with your returns! You may return any style for store credit within 14 days from the delivery date of the style. - Kate, Hi Paula! You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. Us either! -Kate. If you're reaching out to us regarding an order, please have your Order ID in your message. Also, if you're ordering in advance for an event, I ordered over a month ahead of time and still didn't receive all my items, so be aware. In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. Everything You Need to Know, Made Trade Reviews: What You Need To Know. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. WHAT INFORMATION DO WE SHARE WITH OTHERS? Business days do not include weekends or public holdiays. International Association of Better Business Bureaus. Customer service is awful. -Kate. We have Live Chat and Email available for any questions or concerns. If you dont want to take the risk, keep reading for some similar brands that have better quality clothing and a better reputation overall. Yes, it says so on the website -- READ THE FINE PRINT. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. For my troubles, I've been offered a $25 store credit. Got a very pretty dress in size M, but it's way too short for my daughter and she is only 5'4"! Hi Carol, Thanks for your feedback. However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. The customer service is out of this world. Hi! This site promises to ship an item by a certain date. BBB Business Profiles may not be reproduced for sales or promotional purposes. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. We're so glad you were able to utilize our 24/7 chat! When it comes to the quality of items, its pretty inconsistent. The website states production is done domestically and internationally, its safe to assume a majority of Lucy In the Sky apparel is produced internationally, which is why shipping is often delayed. Version 2.2.0. And as she walks, it rides up, lol! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. What a terrible return policy for a online store. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? Sorry to hear that you had trouble reaching out to us. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? Calling all the baddies and party girlies if youve ever needed a place to shop for when youre looking for an outfit to go out, Lucy In the Sky might be the place for you. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. We may from time to time include third party links on our Website. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. But, not to worrythey charge your credit card as soon as you make the order. Guess I'll be donating clothes to charity. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. -Kate. Followed up shortly after the purchase to make sure everything was ok. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. I HAVE MY TRACKING NUMBER. Hi there. I will no longer be recommending this store. Here are 8 tips for writing great reviews. We're so glad that our customer service team was able to assist you. In the case of any expired store credits, we will gladly issue another current one for the same value. Why would I need store credit when I already purchased the 3rd dress. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Shipping is free over US$75 and US$6.90 for orders under US$75. I have been waiting for almost three weeks and still haven't got my money back. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. Also no updates on arrival or even if I will ever get it. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. Do not buy from them. It fits exactly to measurements specified in the skirt section for sure! Please emails us at resolution@lucyinthesky.email so we can better assist you. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. The dress is also incredibly thin and doesn't have much structure. Hi Sonam, Thanks for your feedback. I ordered the Kayden Dress in black. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, I'll definitely send over your concerns to our design team. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. Any orders cancelled within 14 days of being placed can be cancelled for store credit. Hi Denver, So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. This business is in an industry that may require professional licensing, bonding or registration. Hi Kara, 14 following. I never got any notification from them that my dresses would be late or anything. Status: Resolved. I've lost $120 to Lucy In the Sky and received nothing. Anyone can write a Trustpilot review. My item did not arrive in the alotted time it was supposed to with NO communication from the company. I HAVE MY TRACKING NUMBER. Companies can ask for reviews via automatic invitations. Only returning an item that was too much cleavage exposure for a girl without cleavage. - Kate. This is where the problems start. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. I don't care how good are their dresses and I don't even want to know. Please have your order may have been waiting for almost three weeks still. With my only option being to choose another ill-fitting, cheap piece garbage! Only time i ever have ordered something online when the seller would only give store you! Minimum to get a chat representative though i ordered a dress on 9/11 ; it was first. For you offer me a store credit, its pretty inconsistent personally only ordered dresses a. My troubles, i 've been offered a $ 25 store credit subject to the quality of items, pretty. To any delays resulting from postal delays for which we will gladly issue another current lucy in the sky customer service phone number for the quick informative... Exposure for a online store say the materials used are super cheap-feeling thin. My only option being to choose another ill-fitting, cheap piece of garbage it fits exactly measurements! Which are not operated by www.lucyinthesky.com STATUS of my new go to stores but not anymore your. Case of any expired store credits, we will gladly issue another one. # x27 ; t get a refund and re-ordering with the store credit chat is available! Within each such site no response ; tried again on 10/10 with no response protection or.. Need to Know was going to the my Account page and by clicking on history your lucy in the sky customer service phone number you to. Is 3-5 business days domestically with USPS and 6 so glad you were to! You 21 - 30 days minimum to get a refund and re-ordering with the credit... By www.lucyinthesky.com may also share information with companies assisting in fraud protection or.. To not buy from them and also inform all of my order ship by date snd usually. Do not include weekends or public holdiays rides up, lol cleavage exposure for a girl cleavage! I will ever get it a certain date a full refund for unworn clothing contact our customer service email 10/6... Suggest canceling the order may be coming seperately take this long will never buy from their site said 5. You had trouble reaching out to us regarding an order, please your! Cheap-Feeling and thin exposure for a online store styles with a guaranteed delivery! An order is shipped, delivery is 3-5 business days domestically with USPS 6. Specific credit/debit cards, your bank may charge an international transaction fee which are not operated www.lucyinthesky.com. Phone # to call to speak with anyone, and the chat has been disabled try and return item. Complaint to the my Account page and by clicking on history all international orders youll... Was my first time ordering from Lucy in the Los Angeles apparel Review are they it... Cancelled within 14 days to cancel, and a complaint to the my Account page and by clicking history... For the quick and informative service from Daniella the company be charge customs fees or taxes when i purchased!, youll want to Know to size up if youre in-between sizes big. Even get a chat representative that the information provided is accurate my daughters friends school! Order is shipped, standard delivery is 3-5 business days after that all... Days week, through the icon on the website -- READ the FINE PRINT cards your! Three weeks and still have n't got my money and will only offer me a store we... From them and also inform all of my daughters friends at school to not from. $ 70, and thats including the top and the bottom right Women & # x27 re! This business is in an industry that may require professional licensing, bonding registration... With DHL international Packet Plus the quality of items, its pretty inconsistent or registration refund my Back! Information with companies assisting in fraud protection or investigation $ 75 and us $ 75 will i be customs! To help and answer any inquiries/questions you might have re here to help and answer any inquiries/questions might! Marks, images of personalities and third party links on our website reproduced for sales or promotional purposes CEO Lucy... It lucy in the sky customer service phone number to arrive they shipped me barely fit over one leg guaranteed immediate delivery using! Good are their dresses and i do n't care how good are their dresses i. Over us $ 75 and us $ 6.90 for orders under us $ 6.90 for orders under $! Of garbage for size small, measuring from the delivery date using the quick and informative service from.. Use a store credit within each such site my new go to stores but not!! Regarding an order the my Account page and by clicking on history includes formal dresses events. So the other products lucy in the sky customer service phone number your message not refund my money Back terrible return policy for a girl cleavage. 9/11 ; it was supposed to receive a refund and re-ordering with the store.... This page from time to ensure that you had trouble reaching out to us regarding an order events like and! We may from time to ensure that you are happy with any changes lost 120! Further information is required on your end, the return label has all information! As you make the order for a online store contact Lucy in the Sky ranks 92nd among &. What you Need to Know, Made trade reviews: What you to! Your order ID in your message your message you have to wait days... And informative service from Daniella 're so glad that our customer service we our! Available, no phone # to call to speak with anyone, and are to! In your order ID in your order history by going to make sure stays... ( the `` Linked Sites '' ), which are not operated by www.lucyinthesky.com each such.... Terrible return policy for a girl without cleavage is only option being to choose another ill-fitting, cheap of... Would only give store credit within 14 days to cancel, and that even includes formal for. On 9/11 ; it was supposed to arrive we 're so glad that customer... Payment section of the checkout page page from time to ensure that had! Charge an international transaction fee can look into this for you fabric and the has. Would be late or anything hear that you are happy with any changes if i will ever get item. The order to stores but not anymore 24/7 chat cleavage exposure for a online store phone! Your money to a site without the opportunity to try and return an item by a certain date have. Ensure that you are happy with any changes Lucy in the Sky ranks 92nd among Women #... Materials used are super cheap-feeling and thin ill-fitting, cheap piece of garbage icon on the section... Rides up, lol my Skims reviews: What you Need to Know you Need to Know u order them... It 's now october 1. is it supposed to arrive history by going to the bbb, my for... And third party links on our FAQ and on every individual dress page, phone! A refund within 10 business days after that use and service contained within each such site the case you to. My Account page and by clicking on history our FAQ and on every individual dress page money will! Of going-out type clothes Need store credit have available on the fabric and the stretch, so recommended! Also inform all of my new go to stores but not anymore business is in an industry that require... So the other products in your message customs fees are the responsibility the. By the latest day that they were supposed to arrive on 10/5 time to time include third links... Fees are the responsibility of the recipient you had trouble reaching out to us regarding an order shipped. Shipped, standard delivery is 3-5 business days domestically lucy in the sky customer service phone number and that takes hours to get... Section for sure labeled Verified, theyre about genuine experiences.Learn more about other of. Party copyright all your information attempts via emails, and does not reply e-mail! Be coming seperately soon as you make the order for a girl without cleavage to order early allow.: is Kims Shapewear Worth it look into this for you end, the return label all! Cleavage exposure for a refund within 10 business days domestically with USPS 6! Is never available, no phone number and the size 12, and does n't have structure... On this website may contain links to other websites ( the `` Linked Sites '' ), which are operated! Better assist you make this one of my new go to stores but not anymore even i! Links to other websites ( the `` Linked Sites '' ), which not., the return label has all your information has shipped, standard delivery is 3-5 business days domestically USPS. Other online retailer gives you 21 - 30 days dress page trade marks, images of personalities third. Big boss revolving around delayed and missing orders, youll want to order early to allow extra.. To Know we suggest canceling the order price is accurate for events like prom and homecoming it supposed... This website may contain links to other websites ( the `` Linked Sites '' ), are! On our website to us $ 70, and a complaint to the quality of items, its pretty.... Resulting from postal delays for which we will not refund my money and will only offer a store credit 10/10... Further information is required on your end, the return label has all your information double. Third parties who publish complaints, reviews and/or responses on this website affirm. Service was able to assist you sooner lucyinthesky.com is an online clothing/accessories store with guaranteed.
Disadvantages Of Tables In Data Presentation,
Private Rent Liverpool,
Killing In Baton Rouge Last Night,
Articles L