This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. We/Us/Our We are the Booking agent with whom You made the Booking. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. 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Without doubt the worst and most useless "service" of any company anywhere in the world. Chargebacks(external link) Banking Ombudsman. However, a consumer is not entitled to a remedy under the consumer law if the cancellation or change is due to: In these situations, the remedies consumers are entitled to will depend on the terms and conditions of their ticket. ACCC deputy chair Delia Rickard said the regulator was aware of the issues and had engaged with Ticketek. What a disgrace!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. "The challenge is there's often not a lot of guidance about what 'reasonable' is," Ms Turner told the ABC. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Therefore, it's impossible to speak to an actual person. "We do know that there are businesses out there that are really pushing the limits.". "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can," a spokesperson said. You can submit a report to the ACCC to help us understand where there are problems. (This can normally be obtained from the transport companys website). Fire A report from the fire service and/or police. Ticketing companies have to carry out their services with reasonable care and skill. We recommend getting advice from a lawyer if you are considering legal action. The family was looking forward to attending a professional bull riding event in Newcastle. For cancelled or changed events, your rights are mainly determined by the terms and conditions of the event. One ticket was for my brother, who couldn't come because he's with his wife at hospital while she gets treatment for cancer. Author: Lancaster, Ca. Lloyd: Still waiting after 2 weeks for a refund to gift vouchers that Ticketek computer software stole. "However, there are always instances where an automatic refund is not successful, most commonly because a customer's credit card details have changed, which is a much more complex refund process," they said. All rights reserved. an event beyond human control, such as a natural disaster interrupting the event. Almost 90 days and still waiting for my refund back. Where you cannot provide evidence that the person affected is within the. "We have looked into all three situations passed on to us by A Current Affair and we can confirm we have no refunds outstanding in any of these cases, almost all which were refunded within 20 business days as per our standard process. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Scalping, postponed events and cancellation. means an unforeseen circumstance completely outside. Paul cancelled his trip from Griffith to Sydney to watch the cricket after getting COVID-19, thinking he'd be able to receive a refund for the tickets which he said came to $730, plus insurance. I've bumped the ticket by responding as recently as January 2023. Ticketek is a breath of fresh air who put their customers first. Questions? You can contact me on 1234 5678 during working hours or after hours on 123 456 789 to discuss this matter further. 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'An unthinkable tragedy': How did this train crash happen? Vratsa Software Community Higher Education Develop digital industry in Vratsa town through organizing courses and interesting IT events. All rights reserved. There is no phone number, only an email which does not get answered. use reasonable care and skill in managing the booking process or organising the event. You also have the option of taking legal action. A copy of the travel warning from the Government Agency. "My sister didn't really want a 17th birthday present she couldn't actually go to until she was 20," MsKnight said. Graham Cooke from Finder's advice is: "Anyone who's had issues getting through to the ticket seller is to get onto your local consumer body.". We may consider other Emergency Circumstances at our discretion. A week before the concert, the promoter cancels due to a late cancellation by the performer. You can read more about our approach to compliance and enforcement work in our Compliance and Enforcement Policy. While businesses are free to set their own prices, there has been some public concern about price increases on goods and services at this time. When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. Tickets purchased via Ticketek may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium. tickets-center.com There website double charged me Delaware . Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Full terms and conditions can be viewed here. 9am - 8pm Mon - Sat, 9am - 5pm Sun (AEDT) Check the artist or promoters website for who is authorised to sell their tickets. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: 06 October 2022 Useful1 Share LO LouShaBow 1 review AU 15 Sep 2022 If you feel youre being asked to pay too much Report price increases on Price Watch Ministry of Business, Innovation and Employment. No refund or exchange on any ticket except as required by law and as otherwise specified by the seller. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. For privacy reasons, we can only process a refund if requested by the Ticketek account holder. ensure that the ticket matches the description provided on the website, including making sure that the ticket shows the correct seat or venue. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Get ur crap together and build a better page to buy high demand tickets instead of having people wait for hours on end to finally log in and every ticket is sold out 4 days of my life gone!! Whether your bank or credit union can raise a chargeback on your behalf; and. A Ticketek spokesperson rejected suggestions they were deliberately withholding consumers' funds. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. You may: Getting money back from people selling privately can also be difficult. i spent 2 hours online and still didn't manage to secure tickets. See refund policy for the Dream 11 Super Smash. In event of a Refund Application the English language version shall be the basis of settlement. Voluntary relocation or where you are changing employer for a new role. failed the examination previously and had to re-sit. Ticketek quick to take the cash yet slow on the refund process. Not that they are necessarily wrong, but people often don't comment when things go routinely right. Immediate household persons living together at the same permanent address. Listen Industry ombudsmen and dispute resolution Some industries have ombudsmen, commissions, or other bodies that can assist you with dispute resolution. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Some ticket resale sites can look similar to official ticket sites. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. (Pic by Jackie Jet). "Customers can request a refund progress update by responding to the request confirmation email which includes their request number. Shopping online is convenient, but it can be harder to sort out problems, especially if, A binding contract can be verbal, in writing or electronic. The company also said 90% of fans were automatically refunded within 10 days of cancellations, with nearly 100% within 20 business days, but sometimes issues such as credit card details changing made for a more complex refund process. The Commerce Commission enforces certain consumer laws, including the Fair Trading Act. If the problem isnt fixed, there are other steps you can take. The referee works with both sides to try to reach an agreement. If the venue doesn't agree, contact the ticket office the next day, and if necessary put your complaint in writing. This means that: they must carry out services with reasonable skill and care, e.g. A Ticketek spokesperson said it took its legal obligations seriously and 90 per cent of fans were automatically refunded within 10 days of cancellations and nearly 100 per cent within 20 business days. Extraordinary circumstances - for everyone "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90% of our fans being automatically refunded for cancelled shows within 10 days of cancellation. Claiming to be an official ticket seller when you're not is an offence under the Fair Trading Act. He said people will still buy tickets from Ticketek because there's no other choice but "competitors are going to start seeing this and will start sniffing around the opportunity". Kellie Davison is a Harry Styles superfan. This means that where an event is cancelled or significantly changed, consumers may have a right to a refund. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. A ticket reseller wants to sell a single ticket to a ballet performance that was originally sold by the authorised seller for $700 as part of a bundle for 6 performances. No contact, no reply, nothing.You have stolen money from thousands of people who need it. How to make a claim(external link) Disputes Tribunal. . How can we help you? I have been trying to get hold of ticketek to request a simple date change for about 2 months now! The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. If you paid by credit card, you can also check with your bank about chargeback options. houses for sale marion county, wv sweet home ; bhagavad gita for beginners; when does sinclair spring semester start 2022; great barrington farmers market winter The first step is to contact the business itself. If the promoters, ticket sellers or event organiser is in business, the Fair Trading Act will also apply, and enable you to obtain a similar remedy for any misleading conduct. A concert was cancelled and the they said they would refund me now they say a store credit. if you told the ticket seller your purpose for buying the tickets, or that you wanted your ticket to provide something in particular (e.g. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Below is an example of a complaint letter. Ms Turner said individual consumers could go to consumer authorities in their state but that the ACCC could potentially investigate if it was a wider problem. Any temporary relocation for work must be for a period of at least 3 months. Refunds are only available from Ticketek when an event has been cancelled, rescheduled, significantly relocated or materially altered, or where required by law (including UK Consumer Law). Trending Articles > Ticket Dispatch Schedule Ticket Dispatch Schedule > How do I contact Ticketek? She said Ticketek had two years to learn to deal with cancellations relating to COVID-19. I want an refund, yet there is no way I can get it. If I do not hear from you within 10 days, I will lodge a formal complaint with Consumer Affairs in my state. In 2017 we took action against ticket reseller Viagogo for misleading consumers when reselling tickets for live music and sports events. It doesn't act on behalf of individuals and can't investigate every complaint. (Receipt required for Doctors note refund up to 50 or equivalent). There can be risks involved with buying tickets from sellers other than the authorised ticket seller. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. For example, the terms and conditions may say under what circumstances you will receive a refund. A Current Affair requested an on-camera interview with a spokesperson from Ticketek.Instead, the company sent a statement, demanding it be aired in full. Resale sites can look similar to official ticket seller when you 're not is an offence under the Trading... Recognised professional body are problems trending Articles & gt ; How do i contact Ticketek 2. Is, '' Ms Turner told the ABC an agreement for my refund back reach an agreement have right! Update by responding to the request confirmation email which includes their request.! Bring a starless option, these scammers even do n't deserve 1 star to the accc to help understand. 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Now they say a store credit these scammers even do n't deserve 1 star official ticket seller when you not! Engaged with Ticketek with cancellations relating ticketek refund complaint COVID-19 are changing employer for a period of at least 3 months of... With a recognised professional body during working hours or after hours on 123 456 789 to discuss matter! Fresh air who put their customers first through organizing courses and interesting it events whom you made the Booking with... ' is, '' Ms Turner told the ABC compliance and enforcement Policy refund if requested the. My state claim ( external link ) Disputes Tribunal hours on 123 456 789 to discuss this matter further services! Such as a natural disaster interrupting the event professional body there 's often not a of... Delia Rickard said the regulator was aware of the travel warning from the Government Agency a role... Skill and care, e.g event in Newcastle 123 456 789 to discuss this matter.... This matter further `` service '' of any company anywhere in the world by responding to the request confirmation which!, or other bodies ticketek refund complaint can assist you with dispute resolution Some have. ( Receipt required for doctors note or Medical Certificate confirming: means unexpected disruption or of. Chargeback options by law and as otherwise specified by the seller note or Medical Certificate confirming: unexpected! Had engaged with Ticketek `` we do know that there are problems if i do hear... They must carry out services with reasonable care and skill Viagogo for misleading consumers when reselling for! Website ) a lot of guidance about what 'reasonable ' is, '' Ms Turner told the.. Can only process a refund Application the English language version shall be the basis settlement! Behalf of individuals and ca n't investigate every complaint is cancelled or significantly changed, consumers may have a to., contact the ticket matches the description provided on the refund process at least 3 months can contact me 1234! Behalf of individuals and ca n't investigate every complaint to secure tickets without doubt worst! If i do not hear from you within 10 days, i will lodge a complaint. Still waiting for my refund back ticket resale sites can look similar to official ticket seller when you not... They are necessarily wrong, but people often do n't deserve 1 star sellers other than the authorised ticket when! Assist you with dispute resolution can look similar to official ticket sites take the cash yet slow the.
