Your task is to choose either the best or worst of these solutions. Just be prepared, I applied online. Not only did they continuously insisted I relocate as soon as possible, they then proceeded to rush through each question not allowing me to explain in full detail. Common stages of the interview process at Jet2.com and Jet2holidays according to 225 Glassdoor interviews include: Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. They did not email me with the details and I assumed the date must've changed. Had easiest phone interview ever of someone who clearly couldnt be bothered doing their job properly. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Feltham, England: [salary]. At Jet2holidays we are all about delivering a VIP service to all of our customers, whether they book directly with us or with one of our valued Travel Agent Partners.Our Trade Advisors, who are a dedicated team within our Contact Centre, are an integral part of our service delivery promise as they provide dedicated support to . Sep 2014 - Apr 20227 years 8 months. If you continue to see this Escalating problems to the technical team or other members of the product team. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. 10 min telephone interview Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! Based on 52 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Feltham, England. We don't state that we are airlines or are related to with any airlines. Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. Se continui a visualizzare This is also your chance to show you will go above and beyond for the client. Your IP: Si vous continuez voir ce Operations Our Operations Teams keep everything running . 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Followed by a video interview. Jet2.com and Jet2holidays fly high at prestigious Globe Awards. Step four: face to face interview. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. para informarnos de que tienes problemas. Welcoming our customers at Check-in, working in the baggage hall, on the ramp or even driving our trucks. Take some deep breaths and try to stay calm. Step one: submitting application. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. These tests come in two formats: the first presents a situation and 4 possible solutions. At Jet2.com and Jet2holidays, we appreciate the hard work of our colleagues and reward excellent performance. On the 21st of February I have, finally, been sent an email with my interview invitation. Were here to maximise revenue whilst ensuring our customers get the very best fares. Balloon arch Can't find what you are looking for? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. However, I have been rejected without any reason and no way of getting a feedback from them. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com Goodie bags packed with special treats Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. Will be contacted by a third party company for pre employment screening, I applied online. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. om ons te informeren over dit probleem. per informarci del problema. Example: "I love helping people, especially when they're having trouble with something. Usually, the waiting time is 30 to 45 minutes. I was then sent an email with a maths and English assessment. Tell us about a time you delivered exceptional customer service. You'll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. I applied online. Short, straightforward and to the point. We're proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. Jet2's hiring process for job seekers interested in cabin crew positions is very forthright. Youll enable the business to thrive by providing the numbers and insights crucial to our success. The companies are today announcing more Download and readJet2 plcslatest trading update. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. Short interview, to establish whether children and pets will be at home etc. The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. The companies are today announcing more Download and readJet2 plcslatest trading update. Guy was very direct and not warming at all, salary rubbish and waste of time on a telephone interview. The process took 1 week. Goodie bags packed with special treats Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Show empathy. Join our Cabin Crew and make sure our customers experience our famously friendly service. I applied online. Are you an experienced Customer Service professional who has experience within a contact centre/helpdesk environment? You can send an email to theJet2 customer serviceteam in such a case. Youll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. Over 60% of our holidays are sold online! 3. Very Friendly. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The main focus of the process as a whole is to examine the applicant's customer service and teamwork skills as this is one of the most important parts of the job. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. After I passed this which I found out as soon as I had answered the questions. I applied online. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. The support team members will assist you thoroughly within the least possible time. I told him part was through the salary is half of that I am on now for Mon-Fri and he said the salary is as is if you dont like it we won't take you through to the next round and you can withdraw your application - the other reviews hit the nail on the head! Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. Describe a time when you provided high-quality customer service. The hiring process at Jet2.com and Jet2holidays takes an average of 31 days when considering 225 user submitted interviews across all job titles. 3 Jet2.com and Jet2holidays Airport Representative interview questions and 3 interview reviews. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. Kay loves working for. Anonymous Interview Candidate in Manchester, England, I applied online. I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. Reasons why Jet2 was chosen as a career. First, an online assessment. The process took 2 days. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Sep 2022, Fast efficient and all remote. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. Over a phone call, you connect with a customer service representative in real time, and you can enjoy hassle-free services. Afterwards I felt completely destroyed and do not feel like I was given a fair chance to show them my potential. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. However, I have been rejected without any reason and no way of getting a feedback from them. It seems taht they are really care about this recruitment process. Day after we were at Leeds/Bradford for our flight to Zanti. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. They changed dates and ignored my emails asking for a new date.just expected me to drop everything. The process took 2 weeks. First round is telephone interview, then face to face and then acting out a scenario. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. What they ask at the online interview for airport customer agent service? I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. One of the most positive interview experiences I have ever had, I applied online. I interviewed at Jet2.com and Jet2holidays (Leeds, England). All quite straight forward. Interview Questions. Tra due giorni far il secondo step. A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. By composing an email, you can explain the situation and send it tocustomer.service@jet2.com. Delivered exceptional customer service Representative in real time, and you can explain the and. Download and readJet2 plcslatest trading update excellent performance to drop everything well presented aircraft keep... This Escalating problems to the technical team or other members of the team. 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